Shopping with Classy Missy Lingerie is simple and convenient.

1. Browse our products and select the item, size and colour you would like to purchase.
2. Click “Add to Cart” to add the item to your shopping cart.
3. Continue shopping or proceed to “Checkout” when you are ready.
4. Review your order and enter your billing and delivery details.
5. Select your available shipping and payment method.
6. Review your order details and agree to the applicable Terms and Conditions.
7. Click “Place Order” to complete your purchase.

Once your order has been successfully placed, you will receive an order confirmation with your order details.

Log in to your account and go to “My Account”.

To update your personal information, select “Account Details”.
To update your billing or shipping address, select “Addresses” and edit the relevant details.

Remember to save your changes after updating your information.

Note: If you need to change the shipping address for an order that has already been placed, please contact us via WhatsApp as soon as possible. Once the order has been shipped, the delivery address cannot be changed.

1. Click “Lost your password?” on the login page.
2. Enter the email address or username registered with your account.
3. Click “Reset Password”.
4. You will receive an email with a password reset link.
5. Follow the instructions in the email to create a new password.

Note: If you do not receive the email, please check your spam or junk folder.

Once an order has been placed and payment has been successfully made, the order cannot be cancelled.

Please review your order details, including the product, size, colour, quantity and delivery information, carefully before completing your purchase.

If you notice an error in your order, please contact us via WhatsApp as soon as possible. We will try our best to assist you before the order is processed, but changes or cancellations cannot be guaranteed.

Estimated delivery times are as follows:

West Malaysia: Approximately 3–5 working days
East Malaysia: Approximately 7–10 working days

Delivery times may vary depending on the destination, courier service, public holidays and other circumstances beyond our control.

Please note that the above delivery times are estimates only and are not guaranteed. Delivery may take longer during peak periods or due to delays experienced by the courier service.

Due to hygiene reasons, panties are generally not eligible for return or exchange, except where an item is defective or an incorrect item has been sent.

We take reasonable care to inspect our products before dispatch to ensure that they are in good condition.

1. Sizing
   Size information is provided on the relevant product pages. Customers are encouraged to check the measurements carefully before placing an order. If you are unsure about sizing, please contact our customer service team for assistance before purchasing.


2. Defective or Incorrect Items
   An exchange may be offered if you receive a defective item or an incorrect item. Returns or exchanges for reasons such as incorrect size selection, change of mind or personal preference are not accepted.


3. Exchange Request Period
   Please contact us within 3 days of receiving your order if you receive a defective or incorrect item. Where applicable, photographs or other relevant information may be requested to help us verify the issue.


4. Condition of Returned Items
   Any item approved for return or exchange must be in its original condition and packaging, unworn, unwashed and with all original tags or labels attached.


5. Return Shipping Costs
   Customers are responsible for return shipping costs unless the item received is defective or incorrect. Where we have confirmed that an incorrect or defective item was sent, Classy Missy Lingerie will bear the applicable return shipping costs.


6. Exchange Processing
   Approved exchanges will generally be processed within 3–5 working days after the returned item has been received and inspected.


7. Price Difference
   If the replacement item is priced higher than the original item, the customer will be required to pay the difference. If the replacement item is priced lower, the price difference will not be refunded.


8. Exchange Limit
   Each eligible item may only be exchanged once.


9. Return Address
   Please contact our customer service team before returning any item. Return instructions and the appropriate return address will be provided after your request has been reviewed and approved. Do not send any item back without prior confirmation.


10. Promotional Panties & Colour Availability
    Certain promotional panties may be available in assorted colours. If the selected colour is unavailable when your order is processed, we reserve the right to fulfil the order with another available colour of the same design and model without prior notice.


11. Policy Updates
    Classy Missy Lingerie reserves the right to amend or update this Return & Refund Policy from time to time. Any changes will take effect once published on our Website.